Faq

Frequently Asked Questions (FAQ) for Helix India

1. What products does Helix India offer? Helix India offers a wide range of fashion products including clothing, accessories, and footwear for men, women, and children. Our products include ethnic wear, western wear, fusion wear, and more.

2. How can I place an order? You can place an order directly through our website by adding desired items to your cart and proceeding to checkout. Alternatively, you can also place an order by contacting us via email at fabfirki@gmail.com or by phone at +919909652306.

3. What are the payment options available? We accept payments through various secure methods including credit/debit cards, net banking, mobile wallets, and cash on delivery (COD) for select locations.

4. How do I track my order? Once your order is shipped, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the status of your order on our website or through the respective courier company's website.

5. What is your return/exchange policy? We have a hassle-free return/exchange policy. If you are not satisfied with your purchase for any reason, you can initiate a return or exchange within [X days] of receiving the order. Please refer to our Returns & Exchange page on our website for detailed instructions.

6. Do you offer international shipping? At the moment, we primarily cater to customers within India. However, we may offer international shipping in the future. Please stay tuned for updates on our website.

7. How can I contact customer support? For any queries, concerns, or assistance, you can reach out to our customer support team via email at fabfirki@gmail.com or by phone at +919909652306. Our support team will be happy to assist you during our business hours.

8. Do you offer customization services? Yes, we offer customization services for select products. Please contact our customer support team to inquire about customization options and availability.

9. How can I stay updated on new arrivals and promotions? You can stay updated on new arrivals, promotions, and exclusive offers by subscribing to our newsletter on our website. Additionally, you can follow us on social media platforms such as Facebook, Instagram, and Twitter for regular updates.

10. Where is Helix India located? Our physical store, Fabfirki Fashion House, is located at Shop No. 20,21,22, The Rajhanse Emperia, Man Darwaja, Ring Road, Surat. However, our ecommerce store operates online, serving customers across India.